phokbet Privacy Policy

01 Who We Are

phokbet is an online gaming and casino platform accessible at phokbet.app, operated for the benefit of Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. For the purposes of this Privacy Policy, phokbet acts as the data controller responsible for the personal information collected through the phokbet platform.

As data controller, phokbet determines the purposes and means of processing your personal data. We are committed to ensuring that all data processing activities comply with the Philippine Data Privacy Act of 2012 (RA 10173) and all applicable regulations issued by the National Privacy Commission (NPC).

If you have any questions about how phokbet handles your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Privacy Policy.

02 Data We Collect

phokbet collects the following categories of personal data from players and users of the platform:

03 How We Collect Data

phokbet collects personal data through the following means:

• Direct Interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact customer support, or participate in promotions, you directly provide us with personal data.
• Automated Technologies: As you navigate and interact with the phokbet platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Identity Verification Providers: When you submit KYC documents, our verification partners process your identity data on our behalf to confirm your eligibility to use the platform.
• Payment Processors: When you make deposits or withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, or other approved payment channels, relevant transaction data is shared with phokbet by those payment providers.
• Third-Party Game Providers: Licensed game providers integrated into the phokbet platform may share gameplay data with us for the purposes of game operation, dispute resolution, and responsible gaming monitoring.
• Publicly Available Sources: In limited circumstances related to fraud prevention or AML compliance, phokbet may collect data from publicly available sources such as government databases or sanctions lists.

04 How We Use Your Data

phokbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your phokbet account, including verifying your identity and eligibility to use the platform.
• Service Delivery: To provide you with access to games, process your deposits and withdrawals, and deliver the full range of phokbet services.
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, including KYC requirements, AML regulations, and any directives from PAGCOR or other relevant regulatory bodies.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming behavior, identify signs of problem gambling, and apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where appropriate.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance related to your phokbet account or gaming experience.
• Marketing and Promotions: Where you have given your consent, to send you information about phokbet promotions, bonuses, and new features. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the phokbet platform.
• Legal Claims: To establish, exercise, or defend legal claims in the event of a dispute involving your account or use of the platform.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, phokbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and phokbet — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for phokbet's legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — phokbet relies on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Data Sharing & Disclosure

phokbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Identity Verification Providers: Third-party KYC service providers who assist phokbet in verifying player identities and ages in compliance with regulatory requirements.
• Payment Processors: Financial institutions and payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) that process your deposits and withdrawals on phokbet's behalf.
• Game Providers: Licensed third-party game developers and providers whose games are integrated into the phokbet platform, to the extent necessary for game operation and dispute resolution.
• Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory authorities such as PAGCOR, the National Privacy Commission, and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or court order.
• IT and Security Service Providers: Technology partners who provide hosting, cybersecurity, fraud detection, and platform infrastructure services to phokbet under strict data processing agreements.
• Professional Advisors: Legal counsel, auditors, and other professional advisors who require access to your data in the course of providing services to phokbet, subject to professional confidentiality obligations.

All third parties with whom phokbet shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only in accordance with phokbet's instructions and applicable Philippine law.

07 Cookies & Tracking Technologies

phokbet uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use our platform.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of the phokbet platform. These cookies enable core functions such as account login, session management, and security. They cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymized information about how players use the phokbet platform, such as which pages are visited most frequently and whether error messages are received. This data helps us improve platform performance.
• Functional Cookies: These cookies allow the phokbet platform to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Used only with your consent, these cookies track your activity on the phokbet platform to help us deliver relevant promotions and offers. You may opt out of marketing cookies at any time.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phokbet platform. For more information on managing cookies, refer to your browser's help documentation.

08 Data Retention

phokbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with phokbet, plus a minimum of five (5) years after account closure, in compliance with AML and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years after the end of the business relationship, or longer if required by law.
• Gaming History: Records of your gaming activity are retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Support Communications: Customer support records are retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Data: Where you have consented to marketing communications, your contact details for this purpose are retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, phokbet will securely delete or anonymize your personal data in accordance with our data disposal procedures.

09 Data Security

Our security measures include, but are not limited to:

• TLS Encryption: All data transmitted between your device and the phokbet platform is encrypted using Transport Layer Security (TLS) to prevent interception.
• Data Encryption at Rest: Sensitive personal and financial data stored on phokbet's servers is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized phokbet personnel and service providers on a strict need-to-know basis. All access is logged and monitored.
• Two-Factor Authentication: phokbet offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: phokbet conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our platform.
• Incident Response: In the event of a personal data breach, phokbet has procedures in place to detect, contain, and report the breach to the National Privacy Commission and affected individuals as required by Philippine law.

While phokbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your account credentials and for notifying phokbet immediately if you suspect any unauthorized access to your account.

10 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phokbet:

To exercise any of these rights, please contact phokbet's Data Protection Officer using the contact details in Section 13. phokbet will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified accordingly.

Please note that certain rights may be limited where phokbet is required to retain or process your data to comply with legal obligations, such as AML and gaming regulatory requirements.

11 Children's Privacy

phokbet employs age verification measures during the account registration process to prevent underage individuals from accessing the platform. If phokbet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on phokbet, please contact us immediately using the details in Section 13 so that we can take appropriate action.

12 Changes to This Policy

phokbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. Any changes will be effective immediately upon posting the revised Privacy Policy to the phokbet website, and the "Last Updated" date at the top of this document will be revised accordingly.

Where changes are material, phokbet will make reasonable efforts to notify registered players via email or a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how phokbet protects your personal data.

Your continued use of the phokbet platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

13 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or phokbet's data processing practices, please contact our Data Protection Officer:

If you are not satisfied with phokbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

phokbet is committed to working with you to resolve any privacy concerns in a fair and timely manner. We take all complaints seriously and will investigate each one thoroughly.